Soulmask Server Hosting

Yes, dedicated game servers only work as a common game field to let multiple gamers join.

Yes, you can upgrade your servers at any time by editing them in the dashboard. You can increase the number of players.

You can manage and configure your game server from within our web portal or use PingAI or your own MCP connected AI agent to control and manage your server.

There are two names for the servers you create. Friendly name, which is only for the dashboard and for clarity, it's not shown anywhere else. The other is the server's name which is set in the Basic Settings for the server and will affect how the game finds and shows the server.

Of course, we have our live chat with experts ready to assist, as well as via email at support@pingplayers.com. We also have our Facebook page and Discord server if you wish to join, we have all our announcements, other gamers and much more in there!

PingQuery (when supported by the game) on My Server usually shows the game version, but it can be checked in-game as well.

Each game's compatible platform is represented by an icon on its cover in the games section. Supported platforms depend on the game as some are crossplay and some others are PC only.

The easiest way is to just delete the server and re-add the game to it. There's no cost and it takes seconds. To reset the game files but retaining the configuration, the reinstall button can be used under Actions->Reinstall.

Actions->Shutdown. You can ask the AI Assist to do it for you.

Yes, servers can be migrated, however, it can only be done through a request. Migrations can be requested through live chat or email support, even through Ping AI.

Games servers are vanilla when set up, but they can be modded without restrictions. We even have articles in our Knowledge Base on how to mod them. We have a Mod Manager for select games that handles mod installation, removal and updating.

Of course, you can delete your game server and add another game as long as you have enough player slots for the remaining time.

Your game server will be online in a matter of minutes.

Yes, as long as the save is compatible with latest version, data can be migrated from other server or, in most cases, single player. We have articles on how to do it for each game and we can help you should you need to.

Memory is managed by the system depending on the amount ordered in the contract. Maximum RAM per server can be upgraded or downgraded at any time by extending the period for the cluster of servers.

We offer many locations throughout the world. Multiple US locations, South America, Europe (Amsterdam and Frankfurt), UK and Asia (South Korea, Hong Kong and Singapore).

DDoS attacks happen more often than you think, but don't worry—we've got your back. Our robust defence shields your service from various threats, including the most intense attacks. Thanks to our finely-tuned, multi-layered system, which is constantly monitored and updated, your hosting services will stay online and accessible around the clock.

It depends on the game, server password or whitelists exists on most servers. These allow specific players to log in or prevent anyone else to join. Admin rights and managing permissions vary from game to game and we have articles for each game.

Yes, it's in the order checkout when selecting the available locations.

It varies from game to game, some are public or private by default and some require passwords to join

My servers->Manage Cluster->Disable Auto Renew.

Yes, as long as the save is compatible with latest version, it should work. Configuration should match your world settings or the game might not work. Uploads are done through FTP.

Servers can't be migrated yet, but an agent can help you get a new cluster of the game in another location; server data will be lost in the process, though.

Some game servers are public or private by default and some require passwords to join.