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We're real people. We actually reply. We're big gamers ourselves. Whether you're troubleshooting a server, exploring a partnership, want to chat about games, or just want to say hi.
At PingPlayers, world-class support isn't a feature, it's our foundation. We pride ourselves on offering the best support in the game hosting industry, and we back that up every single day. Our response times are often measured in seconds, not hours, not days, because when you need help, every minute matters.
Mission number one for us is simple: make sure you're happy and genuinely loving your time with PingPlayers. Whatever you need, however big or small, we're here and we take it seriously.
Reach out below and we won't keep you waiting.
Your fastest way to reach the support team is from within your profile. On the bottom right you'll find a "Help" button. That's our live chat: the team is there 24/7 and response time is usually seconds.
Got a common question? Check our Knowledge Base first. We've got step-by-step guides for setup, mods, billing, and more.
Need to reboot or do some mod work? Try the AI assistant in your control panel first. It can diagnose many common issues instantly, restart services, and suggest fixes.
Our Discord server is where the PingPlayers community lives. It's where we share game server news, early announcements, and hosting tips, and where our team hangs out daily. Make sure to connect with us there too.
Join our Discord“Great staff, helping to solve issue caused by extra mod I've installed myself. Going extra mile just to make sure they did everything they could. Also taking feedback and implementing improvements almost instantly.”
“I was having some trouble with my Valheim server. Kimmy updated me throughout the process, she was patient and gave me more solutions than questions. Top tier assistance, massive thanks to her.”
“Great interface, very very well priced. Super simple to set up and manage. Documentation is good but the support staff are super knowledgeable and helpful but also incredibly patient. 100% best service I've ever used. Highly recommended for fast simple to manage game servers (and they support mods!).”
ThinkHuge Ltd.
26th Floor, Beautiful Group Tower
77 Connaught Road Central
Central, Hong Kong