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PingPlayers
Security and Compliance

Game server security. Locked down by default.

Every plan includes enterprise-grade DDoS protection, dedicated hardware, encrypted access, and 24/7 human support. No add-ons. No premium tier. Just PingPlayers.

DDoS protection on every plan · 24/7 monitoring · 60-second setup · 24-hour money-back

Diagram of the PingPlayers edge: attack traffic stopped at the shield wall, player traffic passing through to the server
Enterprise DDoS, Included

Attacks stop at the edge. Your players stay in.

Volumetric, protocol and application-layer floods are dropped at the PingPlayers edge, before they reach the node your world runs on.

  • Filtering runs the whole time, logged in or not
  • Attack traffic is dropped at the edge: your server never sees it
  • Player traffic passes straight through, sessions unaffected
  • On every plan from the first day: nothing to configure, nothing to buy
The Security Stack

DDoS filtering is the perimeter. Here is everything behind it.

Six layers, all standard on every plan, from the smallest server up.

Hardware isolation

Dedicated cores for your server, never shared, never burst-limited. A bad night on someone else's server never reaches your world.

Encrypted access

The panel runs over HTTPS and files move over SFTP, so logins and saves never travel in the clear.

See the control panel

Your files, one download away

Every save and config sits in File Manager. Download a copy in the browser or over SFTP before risky changes.

10Gbps uplinks

Every node sits on a 10Gbps uplink with DDoS filtering in front, in all 12 locations on 6 continents.

See every location
A PingPlayers rack server with its CPU, DDR5 memory, NVMe drives and network card lifted out in a row

Ryzen 9, DDR5, NVMe

AMD Ryzen 9 9950X, DDR5 and NVMe. The same hardware class in Sydney as in Frankfurt, on every plan.

Watched around the clock

Every location is monitored day and night and held to a 99.9% uptime SLA, with humans on live chat.

Incident Response

When something hits, this is what happens.

The same four moves every time, for a flood on the edge or one server behaving badly.

  1. At the edge

    Detect

    Edge filtering and round-the-clock monitoring flag the traffic before it reaches the box your world runs on.

  2. Automatic

    Contain

    Mitigation kicks in on its own and the route is isolated. Player traffic keeps flowing while the junk is dropped.

  3. Humans, not a bot

    Communicate

    You hear it from us, not your players: live chat, staffed around the clock by people who can see it.

  4. Verified

    Resolve

    Engineers check server, saves and mods before the all clear. The 99.9% uptime SLA is what we are held to.

Compliance and Data Handling

Nothing hidden. Nothing assumed.

Payments, information security and EU data handling, to published standards, on every plan.

PCI DSS

Card payments run through PCI DSS compliant processors. We never see or store your full card number.

ISO 27001

Information security managed to the ISO 27001 standard. The same controls apply to every plan.

GDPR

Customer data in the EEA is handled under GDPR: access, correct, export or delete it on request, at any time.

Read the privacy policy

Every standard here applies to every plan, not to an enterprise tier.

Verified reviews

Security is table stakes. Trust is earned.

4.9 Excellent from 900+ reviews on Trustpilot. Six of them from the days it actually mattered, quoted as written.

Customer service team was extremely fast and effective with fixing server issue that could not be resolved on users end. What was supposed to be a server wipe was resolved without any data lost. Big thanks to the engineering team and Nicole!
M LNo data lost
I had an issue while creating my server and since this was my first Ping Players purchase, I was a little bit worried, Ked and Kimmy jumpend in as quick as possible and fixed the issue. As an IT professional myself, I know how hard some support tickets/escalations may be, but they delivered!
Halley RiosEscalated fast
I reached out for assistance on Sunday and we thought we'd figured out the issue was on the developer side. But like a dog with a bone, Nicole and Kimmy kept at it and found a resolution. It would have been so easy to just brush it off, but not these two. They show "Support" REALLY means something.
Doug ElbonSunday, not a weekday
had one issue with the server and it was fixed within a few minutes. The best customer service you can ask for.
Everett AllemanFixed in minutes
Kimmy was absolutely amazing!! Very kind and professional. Also brilliant. 4 people spent 3 hours trying to fix a fubar config file before calling for help. In less then an hour she had it up and running and restored to its original glory. Thank you so much for your help and brilliance
Denim HenryConfig restored
All my servers have run very well so far even with some of the cheaper resources.
James Smith LinksStable servers

Names and dates as published on Trustpilot.

Security FAQ

The questions before you trust us.

Short answers, no hedging. If one of them is not the answer you needed, a human is one click away.

Still stuck? Ask support

Included on every plan as standard, from $3/month up. There is no security tier to upgrade to and nothing to switch on in the panel.

Filtering runs continuously at the network edge, logged in or not, and the network is monitored around the clock. The attack is dropped before it reaches your server.

No. Your server runs on dedicated cores, and attack traffic is dropped at the edge before it reaches any node, so a neighbour's bad night stays a neighbour's bad night.

Yes. Enterprise DDoS protection, AMD Ryzen 9 9950X hardware and 10Gbps uplinks are standard in all 12 locations on 6 continents, at the same price.

No. Card payments run through PCI DSS compliant processors and we never see or store your full card number. PayPal works too if you would rather not use a card.

Yes. If you are in the EEA you can ask to access, correct, export or delete your data at any time. The Privacy and GDPR policy lists every right and the contact.

Hacking or DDoS activity, pirated or illegal content, spam, crypto mining and misuse of shared resources all break the Acceptable Use Policy in the Terms of Service. Reports are investigated, and accounts in breach are terminated.

Included On Every Plan

Get a server built
to survive anything.

Filtered at the edge, isolated on dedicated cores, backed by real people 24/7. Nothing to switch on, nothing extra to pay.

  • DDoS protection on every plan
  • 99.9% uptime SLA
  • 24-hour money-back
  • 24/7 human support

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