The worry
Support means a ticket queue I wait days for.
The answer
There is no queue. Live chat is open 24/7 and staffed by people who host game servers themselves, so the first reply is the one that helps.
24/7 live chat, real people
Game server support. Real people. Any hour.
Live chat with engineers who host game servers themselves. No ticket queue, no bot loop, no wrong hour to ask.
Live chat opens from the Help button in your panel · Real people, never a bot · Replies usually within seconds
Engineers who host game servers themselves.
Six engineers share the live chat rota around the clock, and every one of them runs game servers of their own.
Nicole
Support engineer
Named in more five-star reviews than anyone else on the team.
Francis
Support engineer
Knows the games, not just the panel. Palworld hosts ask for him by name.
German
Support engineer
Takes the deep infrastructure tickets, the ones with no obvious cause.
KI
Kimmy
Support engineer
Found the auto-update setting that had a host convinced their server was broken.
LA
Lautaro
Support engineer
Got a PS5 host into Valheim and walked another through a full data transfer.
EM
Emman
Support engineer
Walked an Xbox host through a full Palworld setup, start to finish.
What the support team fixes on live chat, any hour.
The tickets that come in every day, and what happens to each one when you open the chat.
Your first server
Never hosted before? An engineer walks you through the order, the settings and the first join, live.
Crashes, lag and boot loops
Stuck starting, dying mid-session or dead after an update: they read the logs, find the cause, bring it back.
Mods that will not load
Version mismatches, broken packs, a Workshop collection that crashes: fixed with your mod list kept intact.
Settings and config
Difficulty, slots, passwords, world rules, auto-update: changed for you, or the exact field shown to you.
Console players joining
A PS5 or Xbox player who cannot get in: platform settings checked and the whole squad connected.
Backups, restores and moves
A world to roll back, or a server at another host: restored from backup or moved over, mods included.
Billing and refunds
Renewals, credits, plan changes and the 24-hour money-back: sorted in the same chat, no form.
Questions before you buy
Which plan, how many slots, which location: ask on chat before you order and get a straight answer.
Ping AI first, a human after
Ping AI in your panel handles the routine asks; anything it cannot, a person picks up on the same screen.
Real tickets, start to fixed.
In the words of the people who opened them, on Trustpilot. The engineer named in each one is on the roster above.
Answered by Kimmy
Kimmy was absolutely amazing!! Very kind and professional. Also brilliant. 4 people spent 3 hours trying to fix a fubar config file before calling for help. In less then an hour she had it up and running and restored to its original glory. Thank you so much for your help and brilliance
Answered by Nicole
Customer service team was extremely fast and effective with fixing server issue that could not be resolved on users end. What was supposed to be a server wipe was resolved without any data lost. Big thanks to the engineering team and Nicole!
Answered by Emman
Needed help with setting up a pal world server for xbox Emman was beyond helpful and knowledgeable about the process. After some trouble shooting it was solved in short time.
Answered by Lautaro
I had issues with game experience and Lautaro jumped right in and solved the problems. I had missed some settings and he was quick to correct them. Thank you, i can now enjoy more gametime.
Answered by Francis
Francis helped me resolve a big issue with our server; everything is going great now and it was very quick, thank you!
Verbatim from Trustpilot. Names and dates as published.
What people worry about before they ask.
Six things that stop people opening the chat, and what actually happens when they do.
The worry
I broke it myself. Bad mod, wrong config, my fault.
The answer
Self-inflicted damage gets fixed too, and nobody makes a point of it. Say what you changed and the engineer takes it from there, no lecture.
Self-inflicted counts too
The worry
English is not my language. I will not be understood.
The answer
Write in whatever language you think in. The support system translates every message both ways, so the agent's language never has to match yours.
Every message translated both ways
The worry
Something is seriously broken. Corrupted files, boot loops.
The answer
Corrupted configs and boot loops get restored from backup and fixed by an engineer, who checks the world starts clean before handing it back to you.
Checked before handover
The worry
I have never hosted anything. The first setup will confuse me.
The answer
First-timers get walked through it live on chat, step by step. The reviews that say exactly that are the ones the team is proudest of.
4.9 Excellent, 900+ reviews
The worry
If it turns out not to suit us, I am stuck paying for it.
The answer
Say so inside the first 24 hours and you get your money back, with no argument and no form to fill in. Cancel from your dashboard any time.
24-hour money-back guarantee
See why gamers trust PingPlayers.
Verbatim from Trustpilot, where 900+ reviews rate us 4.9 Excellent: what people write after the chat ends.
Best Support ever! Respons in 10 seconds! Nicole was great!
kimmy was amazing. very very helpful and patient with me. im new to all this and she answered all my questions and stayed with me until we were signed in on playstation. she was great :)
Lautaro was such a great help and answered all my questions quickly and help me fix my problems!! Great service!
Very Quick and easy to use, very fast service when using the website chat function, get a response almost immediately. I had great help from Nicole who answered all my questions and went above and beyond to provide me with extra relevant info related to my query which she believed was worth me knowing!
Francis was extremely nice and knowledgeable about the server hosting and the game itself (palworld) would definitely recommend this server hosting platform
This was the best experience, Kimmy was so kind! easy to talk to and quick to solving the problem. I wanted to invite her to the game after. Wish her the best give her a raise!
Had a few questions about how the servers work and player count. Spoke to Kimmy on the chat and they were super helpful. All my question were answered. I'll be setting up the annual plan.
support was fast Emman was my support aggent he was quick understanding of the problem great experiance overall
Five stars for Nicole's incredible support. I recently encountered the frozen time issue in The Isle, and she handled it with a wonderful approach and great efficiency. I truly appreciate her help in resolving this problem!
Names, ratings and dates as published on Trustpilot.
Need help right now? Pick your way in.
Live chat is the fast one and it never closes. Email when you would rather write it out and come back later.
Live chat
Open 24/7, staffed by real peopleThe Help button at the bottom right of your panel. Replies usually within seconds, any hour, any language.
Where to find itEmail support
Same team, same round-the-clock rota, with a written trail. Best for billing, account changes and anything you want on record.
Email the teamDiscord community
Server news, hosting tips and admins running the same games as you. The team hangs out there daily.
Join the DiscordKnowledge Base
Step-by-step guides for setup, mods, billing and more, for when you would rather read than ask.
Browse the guidesTalk to a human.
Any hour, any language.
Ask before you buy or after: the same engineers answer, every hour of every day.
Servers from $3/month, same price in every location.
- 60-second setup
- 24-hour money-back
- 99.9% uptime SLA
- 90+ games