Talk to real people
who care about your experience
Our dedicated team are here around the clock. With deep industry knowledge and a commitment to seamless gameplay, we ensure your gaming runs smoothly.
German FigueroaCustomer Care Representative
Tyrone ReyesCustomer Care Representative
Zero-lag and no more rubberbanding
Our dedicated team are here around the clock. With deep industry knowledge and a commitment to seamless gameplay, we ensure your gaming runs smoothly.
Launch Game ServerWe prioritise lag-free gaming.
As gamers we hate lag. It ruins the experience. That's why we never oversell our servers ensuring everyone is gaming without a hiccup.
30% load
Other Providers95% load
Our mission: 100% uptime gaming experience
Internally we track our uptime and work tirelessly to ensure your server stays online 24/7.
All Systems Online
365 days agoOur mission: 100% uptimetoday
Frequently asked questions
- Billing
- Account management
- Game related
- General FAQs
What payment methods do you accept?
We accept Credit and Debit cards, ApplePay and GooglePay.
How do I renew my server?
Each cluster of players can be automatically renewed by enabling Auto Renew on "My Servers->Edit Cluster" if you haven't done so when you ordered it. It will charge the same payment method used originally.
How can I cancel my server?
You can disable auto-renew on your cluster and delete all your servers. Your cluster will be removed on its due date.
Do I need to buy the game?
Yes, dedicated game servers only work as a common game field to let multiple gamers join.
Can I upgrade or downgrade my servers?
Yes, you can upgrade your servers at any time by editing them in the dashboard. You can increase the number of players.
Can I change the location of my server?
Unfortunately, location migration is not possible. You'd need to cancel your current cluster of players and order a new one in another location. Always contact support so they can help you.
Why does my server say "Unnamed" when I named it?
There are two names for the servers you create. Friendly name, which is only for the dashboard and for clarity, it's not shown anywhere else. The other is the server's name which is set in the Basic Settings for the server and will affect how the game finds and shows the server.
Can I contact you somewhere else?
Of course, we have our live chat with experts ready to assist, as well as via email at [email protected]. We also have our Facebook page and Discord server if you wish to join, we have all our announcements, other gamers and much more in there!
How do I change server settings?
You can manage and configure your game server from within our web portal.
Can I mod the games?
Games servers are vanilla when set up, but they can be modded without restrictions. We even have articles in our Knowledge Base on how to mod them.
Can I change the game I ordered for another one?
Of course, you can delete your game server and add another game as long as you have enough player slots for the remaining time.
How long before my game server is online?
Your game server will be online in a matter of minutes.
What locations do you offer?
We offer East and West coast US, Europe and Asia.
What exactly does DDoS mean and what protection do you offer?
DDoS attacks happen more often than you think, but don’t worry—we’ve got your back. Our robust defence shields your service from various threats, including the most intense attacks. Thanks to our finely-tuned, multi-layered system, which is constantly monitored and updated, your hosting services will stay online and accessible around the clock.
Billing
What payment methods do you accept?
We accept Credit and Debit cards, ApplePay and GooglePay.
How do I renew my server?
Each cluster of players can be automatically renewed by enabling Auto Renew on "My Servers->Edit Cluster" if you haven't done so when you ordered it. It will charge the same payment method used originally.
How can I cancel my server?
You can disable auto-renew on your cluster and delete all your servers. Your cluster will be removed on its due date.
Account management
Do I need to buy the game?
Yes, dedicated game servers only work as a common game field to let multiple gamers join.
Can I upgrade or downgrade my servers?
Yes, you can upgrade your servers at any time by editing them in the dashboard. You can increase the number of players.
Can I change the location of my server?
Unfortunately, location migration is not possible. You'd need to cancel your current cluster of players and order a new one in another location. Always contact support so they can help you.
Why does my server say "Unnamed" when I named it?
There are two names for the servers you create. Friendly name, which is only for the dashboard and for clarity, it's not shown anywhere else. The other is the server's name which is set in the Basic Settings for the server and will affect how the game finds and shows the server.
Can I contact you somewhere else?
Of course, we have our live chat with experts ready to assist, as well as via email at [email protected]. We also have our Facebook page and Discord server if you wish to join, we have all our announcements, other gamers and much more in there!
How do I change server settings?
You can manage and configure your game server from within our web portal.
Game related
Can I mod the games?
Games servers are vanilla when set up, but they can be modded without restrictions. We even have articles in our Knowledge Base on how to mod them.
Can I change the game I ordered for another one?
Of course, you can delete your game server and add another game as long as you have enough player slots for the remaining time.
How long before my game server is online?
Your game server will be online in a matter of minutes.
General FAQs
What locations do you offer?
We offer East and West coast US, Europe and Asia.
What exactly does DDoS mean and what protection do you offer?
DDoS attacks happen more often than you think, but don’t worry—we’ve got your back. Our robust defence shields your service from various threats, including the most intense attacks. Thanks to our finely-tuned, multi-layered system, which is constantly monitored and updated, your hosting services will stay online and accessible around the clock.